Privacy Policy
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Effective date: October 6, 2025

Last updated: October 6, 2025

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This Privacy Policy explains how Musaic Labs Inc. (doing business as Deep Noise) collects, uses, and shares information about you when you visit or use deepnoise.ai, aisynthesizer.com, app.deepnoise.ai, app.aisynthesizer.com, and the AI Synthesizer VST plugin (collectively, the Services).

Controller. For GDPR/UK GDPR, the data controller is Musaic Labs Inc., 1111B S Governors Ave STE 7436, Dover, DE 19904, USA. We operate the Services under the Deep Noise brand.

Covered properties: deepnoise.ai, aisynthesizer.com, app.deepnoise.ai (Deep Noise Studio), app.aisynthesizer.com (AI Synthesizer web app), and the AI Synthesizer VST plugin.

By visiting the Website, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Website or Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Deep Noise Terms of Service are incorporated by reference into this Policy.

This Policy is effective as of the date specified above. We reserve the right to revise this Policy periodically, so please revisit it occasionally. Any modifications to this Policy will be posted on our Website and Application. In the event of substantial changes that significantly impact our handling of the personal information we've gathered from you previously, we will make reasonable efforts to notify you in advance. This notification may be through highlighting the change on our Website or contacting you via email.
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1. The Information We Collect About You
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We collect information about you directly from you and from third parties, and automatically through your use of our Website or Services.

The information we collect from you depends on whether you just browse our Website or use our  Services. 

When you create an account, we collect your email address and create a password. We may also collect third party account information when you are logged in through a third party account.

If you make a purchase, we may collect your order history, payment information , as well as your billing address. 

If you decide to join our marketing messages campaign, we will collect your e-mail.

When you use our service we collect your input and service use history.

We automatically collect information about your use of our Website through cookies, web beacons, and other technologies. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information

When you are using our downloadable software we may collect: 

You can modify your personal information by logging into your account and updating your profile details. Please note that copies of the information you have updated, modified, or deleted may still be visible in cached and archived pages of the Website for a certain period.
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2. How We Use Your Information

We use your information, including your personal information, for the following purposes:

• To deliver our Services to you and complete your orders.
• To communicate with you about your use of our Services, respond to your inquiries, and provide other customer support.
• To customize the content and information we send or display to you, offer location-based customization, and provide personalized help and instructions, enhancing your experience with the Services.
• To send you email marketing about our Services.
• To send you updates and newsletters.
• To better understand how users access and utilize our Services and  
• To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
• Where we deem it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone's safety, or violations of our Terms of Service or this Privacy Policy.

3. How We Share Your Information
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We may share your information, including personal information, as follows:

• Service Providers: We may rely on service providers to support or deliver some of the services available through the Website. Additionally, we may engage service providers to perform certain tasks for us related to your use of our Website and Services, such as communication and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing efforts, and other functions. We may share information about you with these third-party providers so they can perform their services or fulfill your requests. These providers may also share information they obtain about you with us in connection with providing their services or completing your requests. Furthermore, third-party providers might share this information with their subsidiaries, joint ventures, or other affiliated companies. Some of our web pages use framing techniques to present content to you from our third-party providers while maintaining the look and feel of the Service. In such cases, please be aware that the information you provide is being given to the third party.
• Business Transfers: If (i) we or our affiliates are acquired by, merged with, or receive investment from another company, or (ii) if any of our assets are transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share some of your personal information with lenders, auditors, and third-party advisors, including attorneys and consultants.
• In Response to Legal Process: We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others: We disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone's safety, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
• Aggregate and De-Identified Information: We share aggregated, anonymized, or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.

4. Our Use of Cookies and Other Tracking Mechanisms
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We and our service providers use cookies and other tracking mechanisms to monitor your use of our Website or Services. We may combine this data with other personal information we collect from you, and our service providers may do so on our behalf.

Analytics & Cookies: We use cookies and SDKs (e.g., Mixpanel) to understand feature usage and improve performance. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies facilitate easier navigation of our Website and Services, while others enable a faster login process or help us track your activities on our Website and Services. There are two types of cookies: session cookies and persistent cookies.

VST telemetry. The VST plugin may send device type, OS version, app version, crash logs, and feature events to our analytics provider. No content of your audio projects is collected by analytics.

Session Cookies: Session cookies exist only during an online session and disappear from your device when you close your browser or turn off your device. We use session cookies to uniquely identify you during a session or while you are logged into the Website and Services. This allows us to process your online transactions and requests and verify your identity as you navigate our Website and Services after logging in.

Persistent Cookies: Persistent cookies remain on your device after you close your browser or turn off your device. We use persistent cookies to track aggregate and statistical information about user activity.

You can also use your browser settings to opt-out of cookies used on our website:

• https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop - for Google Chrome
• https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox - for Mozilla Firefox
• https://support.apple.com/ru-ru/guide/safari/ibrw850f6c51/mac - for Safari
• https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/ - for Opera

5. Third-Party Links
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Our Website and Services may include links to websites operated by third parties. When you access and use these linked websites, please be aware that they are not governed by this Privacy Policy. Instead, they are subject to the privacy policies and practices of the respective third-party websites. We strongly encourage you to review the privacy policies of any third-party sites you visit, as their information practices may differ from ours. Please note that we are not responsible for the privacy practices, data collection, use, or disclosure policies of these external websites. Any interactions, transactions, or communications you have with these third-party websites are solely between you and the third party.
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6. Security of My Personal Information
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We have implemented reasonable precautions to safeguard the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no data security measures can provide absolute security, despite our best efforts.

To protect against unauthorized access to your password, phone, and computer, you should take several steps. These include signing off after using a shared computer, choosing a strong and unique password that others cannot easily guess, and keeping your login credentials private. We are not responsible for any lost, stolen, or compromised passwords or for any unauthorized activity on your account resulting from password misuse.
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7. ADDITIONAL IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS
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California law (the California Consumer Privacy Act as amended by the California Privacy Rights Act, collectively, the CPRA) gives California residents rights regarding their personal information. These include the rights to know/access, correct, and delete personal information we hold about you; to receive information about our collection, use, disclosure, and “sharing” of personal information; to opt out of “sharing” for cross-context behavioral advertising; and to be free from discrimination for exercising these rights.

How to submit a request. Use the web form linked in our site footer, email support@deepnoise.ai, or write to our mailing address in the “Contact” section. We will verify your request to a reasonable degree of certainty and respond within 45 days (or as permitted by law).

Do Not Sell or Share. We do not sell personal information for money. If we use any technologies that constitute “sharing” for cross-context behavioral advertising, you can opt out via the “Do Not Sell or Share My Personal Information” link in our footer.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require proof of authorization and verification of your identity.

Non-discrimination. We will not discriminate against you for exercising any CPRA rights.

If you keep a table of categories:
Categories of personal information. The categories of personal information we collect, the sources, business/ commercial purposes, and disclosures are outlined in the table below.

Purposes for Collecting and Using Personal Information

Generally, we may use the above categories of personal information for the following purposes:

• To deliver our Services to you and complete your orders.
• To communicate with you about your use of our Services, respond to your inquiries, and provide other customer support.
• To customize the content and information we send or display to you, offer location-based customization, and provide personalized help and instructions, enhancing your experience with the Services.
• To send you email marketing about our products and services.
• To send you updates and newsletters.
• To send you email marketing about products and services from our affiliated entities.
• To assist us in advertising on third-party websites, mobile apps, and other online platforms, and to evaluate the effectiveness of our advertising campaigns through these channels (including our online targeted advertising and offline promotional efforts).
• To better understand how users access and utilize our Services, both on an aggregated and individual basis. For instance, we will analyze which features of our Website are most or least utilized by users and use this information.
• To conduct internal analysis of outreach and marketing strategies, as well as for market research and member satisfaction purposes.
• To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
• Where we deem it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to anyone's safety, or violations of our Terms of Service or this Privacy Policy.

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Usage of Personal Data: We will utilize your personal data only when permitted by law. Typically, we employ your personal data in the following situations:

• When it's necessary to fulfill the contract we are entering into or have already entered into with you.
• When compliance with a legal or regulatory requirement is required.
• When it aligns with our legitimate interests, which includes our commercial interests in managing the Deep Noise customer-facing platform. We ensure that we carefully assess and balance any potential adverse effects on you and your rights before processing your personal data.

California Privacy Rights under California’s Shine-the-Light Law

Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use.  Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. California residents who would like to make such a request may submit a request in writing to support@deepnoise.ai. The request should attest to the fact that the requester is a California resident, and provide a current California address.

California Privacy Rights Statistics

Businesses subject to CCPA who process the personal information of 4 million California consumers are required to make available certain statistical information about the number of privacy rights requested to receive.
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8. NOTICE TO NEVADA RESIDENTS
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Although we do not currently conduct sales of personal information under the meaning of Nevada state privacy law, Nevada residents may submit a request directing us to not sell personal information we maintain about them if our practices change in the future. To exercise this right, email us at support@deepnoise.ai.
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9. NOTICE TO VIRGINIA RESIDENTS
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Under Virginia Consumers Data Protection Act you have the following rights:

• You may opt-out from having your personal data used for targeted advertising. You can do it by using our cookies banner preferences;
• You have the right to know, access and confirm personal data.
• You have the right to delete personal data we store about you.
• You have the right to correct inaccuracies in personal data.
• You have the right to data portability (i.e., easy, portable access to all pieces of personal data held by a company).
• You have the right to opt out of the sale of personal data.
• You have the right to opt out of profiling based upon personal data.
• You have the right to not be discriminated against for exercising any of the foregoing rights.

We do not “sell” personal data in exchange for monetary consideration by a controller to a third party. To execute your rights please, email us at support@deepnoise.ai

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10. ADDITIONAL INFORMATION REGARDING EUROPEAN DATA PROTECTION LAWS 
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For the purpose of this section, Privacy Policy “GDPR” means the General Data Protection Regulation (EU) 2016/679 and the UK Data Protection Act 2018 (“UK DPA 2018”).

Personal information

References to “personal information” in this Privacy Policy are equivalent to “personal data” governed by GDPR.

Controller

Deep Noise is the controller of your personal information for purposes of GDPR. 

Legal bases for processing (GDPR/UK GDPR)

• Contract – account creation, delivering the Services, purchases, customer support.

• Legitimate interests – product safety and improvement, fraud prevention, service communications (non-marketing), and security. We balance these against your rights.

• Consent – marketing emails, non-essential analytics/cookies in the EU/UK, and any processing where we ask for consent. You may withdraw consent at any time.

• Legal obligation – tax, accounting, and responding to lawful requests.

Processing purpose (click link for details)

Legal basis

To provide the Service

Processing is necessary to perform the contract governing our provision of the Service or to take steps that you request prior to signing up for the Service.

To communicate with you

These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

To comply with law

Processing is necessary to comply with our legal obligations

Retention

Account data – while your account is active and up to 3 years after closure;

Purchase/billing records – 7 years (tax/accounting);

Support tickets – 2 years;

Analytics events – ≤ 13 months;

Cookies/SDK data – per our cookie table.

We delete or anonymize data once no longer needed.

Your rights

European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:

• Right to Access. You have the right to request access to the personal data we hold about you. This includes the right to obtain information about how and why we process your data, the categories of data processed, and the recipients of your data.
• Right to Rectification. You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. If you believe that any information we have is incorrect or incomplete, please contact us to make the necessary updates.
• Right to Erasure (Right to Be Forgotten). You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
• Right to Restriction of Processing. You have the right to request that we restrict the processing of your personal data under certain conditions. This means we will store your data but not process it further without your consent, except for certain exceptions such as legal claims.
• Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request the transfer of this data to another data controller where technically feasible.
• Right to Object. You have the right to object to the processing of your personal data when it is based on our legitimate interests, including profiling, or for direct marketing purposes. We will stop processing your data unless we have compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
• Right to Withdraw Consent. If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint. You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates the GDPR. In your country, this is typically the national data protection authority.

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How to Exercise Your Rights. To exercise any of these rights, please contact us at support@deepnoise.ai . We will respond to your request within one month, although this period may be extended by two further months where necessary, taking into account the complexity and number of requests.

Identity Verification. To protect your privacy and maintain security, we may take steps to verify your identity before complying with your request.

Children’s privacy

The Services are not intended for children under 13 (or older where local law applies). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact privacy@deepnoise.ai and we will take appropriate steps.

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Security

We implement technical and organizational measures appropriate to the risk to protect personal data. However, no method of transmission or storage is 100% secure.

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Changes to this Privacy Policy

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date and, where required, provide additional notice (e.g., banner or email).

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Contact Us

If you have questions about our privacy practices or would like to make a complaint, please contact us at support@deepnoise.ai.

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